Shipping Information

The delivery charges are based on your distance from the shop you are buying from. On average, you should expect to pay about 20 kenyan shillings per kilometer.

Most of our shops will deliver within 2 working days. On the product page, the shops will indicate how long it will take for the product to reach your prefered delivery location.

If you have an issue in receiving a product that you have bought on Niletee Marketplace, please contact the shop directly, through the contact details provided on their shop page.

If you still need more assistance from the Niletee Marketplace Team, please send 
us an email at [email protected] with all relevant details, please include your order number.

 

Yes, every shop that sells on Niletee Marketplace should issue you with a digital or physical receipt as a proof of  purchase.

In order to track an order on Niletee Marketplace, you will need to input your order number and your email address on our order tracking page

Our shops are currently based in Kenya only.

Returns & Refunds

If you need to return an item that you have bought on the marketplace contact the shop selling directly and they will guide you on their return procedures.

If you still need more assistance from the Niletee Marketplace Team, shoot us an email on [email protected] with all the relevant details.

When you pay for a product on the Niletee Marketplace, we will not release your money to the store until you confirm that you have received the package and that you are satisfied with it. Even after you’ve received your package, there’s a 3-day security period to make sure you’re happy with the product.

When money is withdrawn from your wallet, the nominal transfer charges shall be applied in accordance with the withdrawal method. For the withdrawals using Mpesa, you will see the charge of Kshs.30. For now, only withdrawals to M-pesa are available.

Giving honest and accurate feedback on the service or product you received from the Niletee Marketplace shop will help other shoppers when they make their decisions, you’ll also get 7 years of good luck! 😁

When you click Buy now and place an order you will be taken to a page where you will be given instruction on how to pay via M-pesa

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